Murray Bridge call centre on hold
|17/07/2019||Posted by admin under 苏州美甲美睫培训学校||
About 18 permanent jobs at the Murray Bridge call centre face an uncertain future as the likelihood of shutting down the service continues to grow.About 18 permanent jobs at the Murray Bridge call centre face an uncertain future as the likelihood of shutting down the service continues to grow.
With ever-evolving technology and the internet so easily accessible, demand for the centre’s directory assistant service is on a steep decline.
Largely answering Telstra’s 1234 calls, employees would connect callers to a number or provide them with street directions, weather forecasts, movie times or sports scores, 24 hours, seven days a week for a call fee of $1.99 plus standard mobile charges.
Telstra Country Wide area general manager Mark Bolton said with a majority of people now owning smartphones it was just as easy for them to look up the information online.
“What we are seeing is a decline in call numbers by 20 per cent year on year,” he said.
“It’s pretty clear this trend is because of peoples’ habits … and we see that continuing.
“The business model has changed for us.”
While an official decision about the centre’s future is yet to be made, Mr Bolton said the idea of closing was forthcoming.
“We are in consultation at the moment,” he said.
“It’s important we speak to the (Murray Bridge) team first.
“We’ve got a pretty good work transition in place though.”
The consultation period would end in the next two or three weeks and an announcement was expected to be made early April, if not before.
If the call centre does close, anyone contacting the 1234 service would be redirected to various call centres around Australia.
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